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Frequently Asked Questions

Surplus  ·  For support email support@ensoventures.org

1. What is the Buffer?

The Buffer is the core metric in Surplus — it shows how many days your household could sustain its current lifestyle without any income. It is calculated from your account balances, committed obligations, and typical monthly spend. "47 days of cover" is more immediately legible than a balance sheet.

2. How do I set up Surplus?

Open the app and follow the onboarding wizard. Enter your accounts and your top income and expense categories — the wizard takes around 5 minutes and your Buffer number is visible immediately. You can refine your plan and add more categories at any time.

3. How do I add accounts?

Go to Accounts in the app. You can add liquid accounts (checking), credit accounts, savings, and investments. Each type is treated differently in the Buffer calculation.

4. How do I add transactions?

You can add transactions manually, or use the photo capture feature to photograph a receipt or bank statement — the app extracts and categorises the transaction automatically.

5. What is the Typical Month template?

The Typical Month is your baseline plan — your recurring income and expected expenses. Set it up once and each new month inherits it automatically. You only need to update what changed.

6. How does household sharing work?

Go to Settings > Household to create or join a household. Both partners share the same Buffer view in real time. You can leave a household at any time from Settings.

7. What are the Insights?

Insights analyses your transaction history to surface five types of financial patterns: Locked Income (how much salary is committed before you make any active choice), Merchant Concentration (which merchants dominate your discretionary spend), Recurring Cost Drift (costs that are quietly increasing), Surplus Retention Rate, and Financial Drift Timeline. Insights are observational — they show what is happening, not what you should do.

8. Is my financial data safe?

Yes. Your financial data is stored securely in Firebase and is never sold or shared with third parties for marketing purposes. Bank screenshots uploaded for photo capture are processed in memory by an AI service and immediately discarded — they are never stored. See our Privacy Policy for full details.

9. How do I manage my subscription?

Surplus offers a 7-day free trial followed by an auto-renewing subscription. On iOS, manage or cancel your subscription via App Store > Your Account > Subscriptions. On Android, go to Google Play > Subscriptions. Cancellations must be made at least 24 hours before the renewal date.

10. How do I delete my account?

Go to Settings > Account > Delete Account. This permanently and irreversibly removes your account, all financial data, transactions, household associations, and personal information. If you need assistance, contact support@ensoventures.org.

11. How do I erase my data?

To erase your personal and financial data while keeping your account active, go to Settings > Privacy Controls > Delete Data. This permanently removes all stored transaction history, account data, and personal information without deleting your account. To delete your account and all associated data entirely, see question 10 above. You may also submit a data erasure request by emailing privacy@ensoventures.com.

12. What data does Surplus collect?

Surplus collects the financial information you enter (income, expenses, account balances, transactions), your account credentials (email and password), and usage analytics to improve the app. Bank screenshots are processed in memory and immediately discarded — they are never stored. We do not sell your data or use it for advertising. See our Privacy Policy for full details.

13. How do I export my data?

You have the right to a copy of your personal data in a portable, machine-readable format (e.g., CSV). To request a data export, email privacy@ensoventures.com with the subject line "Data Export Request." We will respond promptly and provide your data within the timeframe required by applicable law.

14. What are my data rights under GDPR?

If you are in the EU or UK, you have the right to: access your personal data, correct inaccurate data, request deletion, restrict processing, request portability, and object to processing based on legitimate interests. To exercise any of these rights, contact privacy@ensoventures.com. You also have the right to lodge a complaint with your local data protection authority.

Still need help? Email us at support@ensoventures.org

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